Hello! I am Jehan Cowan, a Digital Designer and Design Leader, passionate about solving complex problems.
A Chicago native with 15 years of in-house, agency, and consulting experience, I especially enjoy learning and understanding human behavior and being able to take that information to design delightful experiences.
I specialize in envisioning service ecosystems and executing user experiences focusing on digital services, products, and design systems. I focus on the signature moments that define a service or experience while meeting the underlying business goals and objectives. With a background in engineering and design, my areas of strength are in systems design, agile workflows and processes, and bringing ideas to life and working through implementation. I possess skills primarily in visual and interaction design, with experience and knowledge in ethnographic research, validation and usability research methods, data and design, QA, testing, and change management.
I'm currently a Creative Director and Design Strategist at Duo Security / Cisco Secure.
I am a Chicago native living in the Norwood Park neighborhood with my husband, Jeremy, and son, William.
How I Work
User experience design is that part of my identity where I actively engage each of my intuitive, analytical, critical, and creative mindsets.
My Background
I have experience working in a design consultancy and agency, as an in-house designer, and as a contractor and freelancer.
What I’ve Done
I have a diverse body of work including innovative digital experiences and products, strategic service visioning, and print and publication design.